820-605 LATEST TEST VCE - 820-605 VALID EXAM ONLINE

820-605 Latest Test Vce - 820-605 Valid Exam Online

820-605 Latest Test Vce - 820-605 Valid Exam Online

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Tags: 820-605 Latest Test Vce, 820-605 Valid Exam Online, 820-605 Reliable Exam Online, Cert 820-605 Guide, Free 820-605 Sample

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Cisco Customer Success Manager Sample Questions (Q76-Q81):

NEW QUESTION # 76
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

  • A. The adoption campaign provides free user training.
  • B. The adoption campaign surveys all end users for product feedback.
  • C. The adoption campaign provides notifications of new feature releases.
  • D. The adoption campaign notifies customers of a critical bug.
  • E. The adoption campaign provides free trial licenses for feature upgrades.

Answer: A,B


NEW QUESTION # 77
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Select and Place:

Answer:

Explanation:

Explanation:
A blue rectangular boxes with text Description automatically generated


NEW QUESTION # 78
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

  • A. Technical Engineer
  • B. Sales Engineer
  • C. Solution Product Manager
  • D. Customer Success Specialist

Answer: C


NEW QUESTION # 79
A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?

  • A. Provide customers with relevant use cases for the purchased solution.
  • B. Clarify roles and responsibilities with the stakeholders.
  • C. Share the company's organizational chart with the support team.
  • D. Ensure that the customer knows the point of contact for product training.

Answer: B


NEW QUESTION # 80
What are two examples of leveraging data to identify a customer barrier? (choose two)

  • A. consulting the health index
  • B. noting change in customer executive team
  • C. evaluating feedback from the customer operations team
  • D. reviewing installed base details
  • E. providing training recommendations

Answer: A,C


NEW QUESTION # 81
......

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